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“I just wanted to let you know that you are doing a fantastic job. I have had to call off and on to find the answers to some stupid questions (because I just don’t use my machine enough)but every time I call (at all hours!!), I manage to talk to really nice, caring people who take the time to help me until I understand. I just wanted you to know that you guys are appreciated. Sometimes you only hear the bad…. Please know that you’re all great!!”<<