“I am writing this letter because I have just completed a call to your customer service department. The young lady who assisted me, Tia McConnell, deserves acknowledgement for her efficiency, hospitality, and courtesy. My request for a statement was handled almost before I was even off the phone. As important as these results, was her positive and cheerful attitude. Tia McConnell is a fine ambassador for your company. If there is any way her supervisor can receive this message, I would be most grateful.”<<