“I would like to take this opportunity to express the professional way your employee, Melanie Tricca, handle my inquiries about your services. Her knowledge of the product and her answers were easy to understand. My concerns were reassured in a manner that made me feel comfortable and trusting… She is a rare find, indeed. I would also like to say that when I Melanie was unavailable, I was connected to Jim, and he was also very professional and offered to have my fax sent to him and he would ensure it got to her. My decision to use your company’s services was not based on costs, but on employee relations with customers. In closing, I would like to thank these two young people and assure you that I will be using your referral program on my sights.”<<